FAQs

FaQs. General Information

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WHAT IS YOUR RETURN POLICY?

We will happily accept returns within 30 days of receiving your order. To start a return, email ORDERS@BODYZONEAPPAREL.COM with your order number.

• Check which items are ineligible for return below

•It can take up to 7 business days to issue your refund once your return is received

WHAT ISN'T ELIGIBLE FOR RETURN?

•Anything worn, altered, washed, or missing its original tags

•Bottoms and bodysuits that are not in their original, unopened packaging (for sanitary reasons)

If your return comes back with any of these ineligible items, you will not be refunded for them.

MY ORDER IS DAMAGED/DEFECTIVE. WHAT DO I DO?

If you've received your order and something's wrong, please reach out within 5 days.

If the item is defective, damaged, or incorrect, send an email to ORDERS@BODYZONEAPPAREL.COM with your order number and a picture attached and we will happily replace your item(s).

CAN I EXCHANGE SOMETHING?

We don't currently offer exchanges. However, you are free to return your item(s) to us within 30 days of receiving them (provided they abide to our return policy) and order a new size/item.

HOW WILL I BE REFUNDED?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

HOW DO I TRACK MY ORDER?

After your order is shipped, we will send a clickable tracking link to the email provided at chekout.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards and process them securely through Shopify Payments.

CAN YOU APPLY A PROMO CODE TO MY ORDER AFTER IT'S BEEN PLACED?

Unfortunately we can't apply promo codes to orders after they've been placed. You're always welcome to apply promo codes at checkout to your order.

WHAT SIZE SHOULD I ORDER?

Our size chart is linked to every product page on our website. Keep in mind that the majority of BodyZone garments have high spandex content, making them extra stretchy and forgiving.

PERSONAL IDENTIFICATION INFORMATION

This Privacy Policy governs the manner in which BodyZone Apparel collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.bodyzoneapparel.com website ("Site"). This privacy policy applies to the Site and all products and services offered by BodyZone Apparel.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

BodyZone Apparel may collect and use Users personal information for the following purposes:

• TO IMPROVE CUSTOMER SERVICE - the information you provide helps us respond to your customer service requests and support needs more efficiently.

• TO PERSONALIZE USER EXPERIENCE - we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• TO PROCESS PAYMENTS - we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

• TO RUN A PROMOTION, CONTEST, SERVICE, OR OTHER SITE FEATURE - to send Users information they agreed to receive about topics we think will be of interest to them.

• TO SEND PERIODIC EMAILS - we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

COMPLIANCY WITH CHILDREN'S ONLINE PRIVACY PREVENTION ACT

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

CHANGES TO THIS PRIVACY POLICY

BodyZone Apparel has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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