FaQs. General Information
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WHAT IS YOUR RETURN POLICY?
We will happily accept returns within 30 days of receiving your order. To start a return, email ORDERS@BODYZONEAPPAREL.COM with your order number.
• Check which items are ineligible for return below
•It can take up to 7 business days to issue your refund once your return is received
WHAT ISN'T ELIGIBLE FOR RETURN?
•Anything worn, altered, washed, or missing its original tags
•Bottoms and bodysuits that are not in their original, unopened packaging (for sanitary reasons)
If your return comes back with any of these ineligible items, you will not be refunded for them.
MY ORDER IS DAMAGED/DEFECTIVE. WHAT DO I DO?
If you've received your order and something's wrong, please reach out within 5 days.
If the item is defective, damaged, or incorrect, send an email to ORDERS@BODYZONEAPPAREL.COM with your order number and a picture attached and we will happily replace your item(s).
CAN I EXCHANGE SOMETHING?
We don't currently offer exchanges. However, you are free to return your item(s) to us within 30 days of receiving them (provided they abide to our return policy) and order a new size/item.
HOW WILL I BE REFUNDED?
HOW DO I TRACK MY ORDER?
After your order is shipped, we will send a clickable tracking link to the email provided at chekout.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards and process them securely through Shopify Payments.
CAN YOU APPLY A PROMO CODE TO MY ORDER AFTER IT'S BEEN PLACED?
WHAT SIZE SHOULD I ORDER?
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
WEB BROWSER COOKIES
HOW WE USE COLLECTED INFORMATION
BodyZone Apparel may collect and use Users personal information for the following purposes:
• TO IMPROVE CUSTOMER SERVICE - the information you provide helps us respond to your customer service requests and support needs more efficiently.
• TO PERSONALIZE USER EXPERIENCE - we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• TO PROCESS PAYMENTS - we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• TO RUN A PROMOTION, CONTEST, SERVICE, OR OTHER SITE FEATURE - to send Users information they agreed to receive about topics we think will be of interest to them.
• TO SEND PERIODIC EMAILS - we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.